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Rights & Responsibilities

elderly_consultZero Tolerance

The practice has a Zero Tolerance Policy with regard to bad language, abuse of staff, aggression and violence.

Our Patient's Charter

The Stewartstown Health Centre is committed to providing you and your family with quality health care

  • You will be treated in a friendly and courteous manner by all our staff.
  • You can expect total confidentiality of your records at all times.
  • The doctor aims to see patients within 30 minutes of their scheduled appointment. You will be informed of delays.
  • You should be able to see a doctor for a routine appointment within forty-eight hours.
  • All urgent cases will be seen that day and it may not be with your usual Doctor.
  • We want to keep you healthy and offer you health promotion services.
  • All children are offered health surveillance and immunisations.
  • Cervical smears are recommended every three years, with a reminder sent out to eligible women.
  • We will provide training to all our staff to improve the service to you.
  • If you require a chaperone present during your consultation, please inform the receptionist or the doctor.

Patients have their Responsibilities too

We work in partnership with our patients. We need your support and consideration, as we do our job to help you. We feel that our patients have a responsibility towards the doctors and the staff of the practice. For new patients we offer the following guidance:

  • Keep your appointment. If you are unable to attend, please let us know as soon as possible.
  • Do make more than one appointment if more than one person is to be seen.
  • Remember that the doctor may be only able to deal with one problem during one consultation.
  • Please remember that a prescription is not always necessary with every consultation.
  • Please do not request an urgent appointment when clearly your problems would wait for a normal appointment.
  • Only request a home visit in cases where you are unable to attend the surgery because of the severity of your illness or incapacity.
  • Please be patient with the receptionists. They are doing their best and are following the instructions of the doctor.
  • Look after your own health. You have your own responsibility for this. Exercise regularly and watch your diet. Ask the doctors or the practice nurses for advice
 
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