Comments & Complaints
We care about what you think and we are happy to receive your views on the service we provide. Your comments will be totally confidential and there is no need to give your name and address, unless you would like a response.
Our practice operates an “In-house complaints procedure” and welcomes the opportunity to deal with any concerns or complaints you may have about the service we provide.
In the first instance, please contact Mrs. Carmel Lyttle, the practice manager. This can be done by letter, telephone or in person, so that the concern can be dealt with promptly. It is our policy to give you a full explanation and advise you of the outcome. If we are unable to resolve the problem to your satisfaction, you may wish to contact:
12-22 Linenhall Street
Telephone no: 028 9536 3983
Patient Client Council
182 Galgorm Road
Telephone No: 028 2531 1140
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.