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Comments & Complaints

suggestions

We care about what you think and we are happy to receive your views on the service we provide. Your comments will be totally confidential and there is no need to give your name and address, unless you would like a response.

Our practice operates an “In-house complaints procedure” and welcomes the opportunity to deal with any concerns or complaints you may have about the service we provide.

In the first instance, please contact Mrs. Carmel Lyttle, the practice manager. This can be done by letter, telephone or in person, so that the concern can be dealt with promptly. It is our policy to give you a full explanation and advise you of the outcome. If we are unable to resolve the problem to your satisfaction, you may wish to contact:

Complaints Department

NH&SCB

12-22 Linenhall Street

Belfast

BT2 8BS

Telephone no: 028 9536 3983

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Patient Client Council

NH&SCB

182 Galgorm Road

Ballymena

BT42 1DB

Telephone No: 028 2531 1140

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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